Frequently asked questions.
ORDERS
All orders placed before 1pm will be shipped out the same day. Orders will arrive between 1-5 business days depending on Metro or Regional areas within Australia. International orders can take up to 10 business days. Business days are Monday-Friday and do not count the weekends. You will receive a tracking number at the end of the day if you placed your order before 1pm, otherwise the next morning. If you were not home at the time of delivery, a calling card, text message or email may be left. Please contact the courier directly to arrange a re-delivery. We are not responsible for this.
If you provide us with the wrong address you will need to contact us immediately on 1300 365 683. If your order has not left our warehouse, it will be an $8 re-direction fee. If the order has left our warehouse you will need to contact the courier directly and provide them with your tracking number. You will need to organise a re-direction at your own cost.
Please contact us immediately on 1300 365 683 if you require us to alter your order. Unfortunately, we cannot make any changes if your order has already been packed.
Orders that are already prepared, dispatched or in transit cannot be cancelled. You will need to contact us immediately if you wish to cancel your order.
Oh no! We’re sorry this has happened! Please contact our customer service team on 1300 365 683 and we will advise the next steps. Alternatively send us an email customerservice@nakedtan.com and attach photos/videos of the faulty or damaged item.
SHIPPING
We do not ship any orders to P.O boxes.
All orders come with tracking either at the end of the day (providing you placed your order before 1pm) or the next morning. Please always check your JUNK/SPAM folder before contacting us as this is the next place it would land.
If you were not home at the time of delivery, a calling card, text message or email may be left. Please contact the courier directly to arrange a re-delivery. We are not responsible for this.
Yes, we do!
Yes, you will need to sign for your parcel. If you wish for your item to be left in a safe place, please write in the delivery instructions “Authority to Leave in a Safe Place”. We accept no responsibility if your parcel is missing after you gave Authority to Leave, you will need to contact the courier directly.
Yes! Either place an order online, email info@nakedtan.com.au, call 1300 365 683, DM us via Instagram or WhatsApp on +61458039979.
PAYMENT METHODS
We accept the following; Visa, Mastercard, PayPal and AfterPay.
All currency on our website is automatically set to AUD, however you can change this by selecting your currency from the dropdown in the top right corner of the header.
PRODUCT & STOCK
Before contacting us, please refer to your Naked Tan Manual provided when you purchased your machine. If you have the Pro Lite Machine refer to page 8 FAQs. If you have no luck after this please contact us on 1300 365 683 or email customerservice@nakedtan.com.au
Our Naked Tan Pro Lite Machine System comes with 1 Year Warranty. Please refer to our Return & Exchange Policy page for more information.
Our products either have the expiry printed on them (either number of months or exact date) or a batch number. If you do not know how to read the batch number, please give us a call on 1300 365 683 and we will advise you of the expiry.
If you have anymore questions please click the button below to shoot us through an email! Alternatively you can call us on 1300 365 683.